Email: Phone: 202.487.4752
SHIPPING, SATISFACTION, & PRIVACY POLICIES
We ship via the US Postal Service and offer both Priority and Express Mail shipping. To ensure that product quality is not jeopardized by improper storage conditions of the carrier, we do not ship over weekends. We will only guarantee the arrival of our chocolates via Express Mail. Chill packs are used with all shipping to warmer climates at no additional charge. However, the use of chill packs with Priority Mail will not guarantee that your order will arrive in its original format when mailed to warmer climates - and we will not guarantee Priority Mail shipments.
By choosing Express Mail, your chocolates will arrive overnight to most domestic U.S. destinations. If the destination requires an extra day of transit time, we will contact you before proceeding.
**Please note- ALL of our chocolates are made to order and require 3 days to create. By choosing Express Mail, your order will still require 3 days to create - but will be shipped Express.
Priority Mail shipping does not require a signature confirmation, but limits our tracking ability to date and time only.
Shipments to warmer climates or during warmer months require chilled packaging. There is no additional charge for the chilled packaging. We cannot guarantee the condition of the product and will not replace the product if you ship to warm destinations using Priority Mail. An ice pack will be included free of charge, but that does not guarantee the product will arrive safely to warmer locations. We will unconditionally guarantee our products to warmer destinations when Express Mail is chosen.
When sending a gift, please inform the recipient to expect the delivery, as we are not responsible for packages left unattended, or circumstances outside our control at the destination. We do realize this gift may be intended as a surprise, however due to the perishable nature of these confections it is best to let the recipient know of the delivery.
We do not provide courier delivery in the DC metropolitan area, except to wedding and corporate events when requested. We are unable to fulfill same-day orders and deliveries. Our products are made to order and require a minimum of 3 days to create.
We kindly ask that you arrange for deliveries outside of the United States via the carrier of your choice. Due to circumstances outside of our control associated with foreign delivery companies and custom delays, we no longer ship internationally.
Satisfaction of Quality Guarantee
Our confections will maintain their quality for two weeks when kept in a cool, dark, and dry environment. You may refrigerate them in an air-tight container for three weeks.
Always enjoy these confections at room temperature to allow your senses to fully participate in the aroma, flavor, and texture of fine chocolate.
Due to the nature of our products, we agree to be completely responsible for any issues associated with quality. If you are not satisfied with the quality, we will ship a replacement or refund your purchase. Issues that arise due to improper handling by the delivery service are not our responsibility. We do not have control of how the shipping company handles the package. However, we understand the disappointment felt due to damaged deliveries, and will re-ship any products that arrive in less than perfect condition.
Information We Collect
We collect your personal information because it helps us deliver a superior level of customer service. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
Disclosure of Personal Information
to protect the security of the Site;
to protect ourselves against liability;
to respond to subpoenas, judicial processes, or legitimate requests by law enforcement officials;
if we believe in good faith that the law requires it;
to the purchaser in connection with any sale, assignment, or other transfer of all or a part of our business or company;
or where we believe in good faith that it is in the interest of the health, safety or protection of any third party.
Cookies and Other Technologies
Any information provided will NOT be sold or used by third party vendors. We never sell or share our mailing lists.